Privacy Policy — How techck Handles Your Personal Data
At techck, we take the privacy and security of your personal information seriously. This Privacy Policy explains in plain, transparent terms exactly what data we collect from registered players in Bangladesh, how we use it, who we may share it with, how long we retain it, and what rights you have over your own information. We encourage you to read this document carefully before creating an account.
SSL Encryption
All data transmitted between your device and the techck platform is protected using industry-standard SSL (Secure Sockets Layer) encryption. Your personal and financial information travels securely and cannot be intercepted in transit.
No Selling of Personal Data
techck does not sell, rent, or trade your personal information to third-party marketers or advertisers. Your data is used solely for the operational, legal, and safety purposes described in this Privacy Policy — nothing more.
Minimal Data Collection
We collect only the personal data that is strictly necessary to provide our services, verify your identity, process payments, and comply with our anti-money laundering obligations. We do not collect data beyond what is required for these purposes.
Your Rights Are Respected
Registered players have the right to access, correct, export, and request deletion of their personal data at any time. techck provides clear mechanisms to exercise these rights, and we respond to all data rights requests within 30 days.
Transparent Cookie Use
We use cookies and similar tracking technologies only for essential platform functionality and aggregate analytics. You can manage your cookie preferences at any time through your browser settings, as described in detail in the Cookies section of this policy.
Defined Retention Periods
We do not hold your personal data indefinitely. techck applies clearly defined retention periods to each category of data we collect. Account data is held for the duration of the account plus a legally required post-closure retention window, after which it is securely deleted.
Data We Collect
techck collects personal data from players through several channels: during the account registration process, during ongoing account use, through payment processing, through our customer support interactions, and automatically through the technical operation of the platform. The categories of data we collect are described below.
1.1 Registration Data
When you create a techck account, we collect the following information that you provide directly:
- Full legal name as it appears on your government-issued identification document.
- Date of birth, used to verify that you are 18 years of age or older.
- Email address, used for account communications, transaction notifications, and password recovery.
- Mobile phone number (Bangladeshi number), used for one-time password (OTP) verification and two-factor authentication.
- Username and encrypted password. Your password is stored using industry-standard one-way hashing and is never stored or transmitted in plain text.
- Preferred currency, which on the techck platform is Bangladeshi Taka (BDT / ৳).
1.2 Identity Verification (KYC) Data
As part of our Know Your Customer (KYC) obligations, we may request additional identity documentation from you at registration or at any point during your account lifetime. KYC data may include:
- A scanned copy or clear photograph of a valid government-issued photo identification document, such as your National Identity Card (NID), Passport, or Driving Licence.
- A selfie photograph holding your identification document, used to confirm that the document belongs to you.
- Proof of ownership of the payment method used for deposits (for example, a screenshot confirming the mobile number registered to your bKash or Nagad account).
- Proof of residential address, such as a utility bill or bank statement dated within the past 90 days, in cases where enhanced due diligence is required.
KYC documents are handled with the highest level of security and are used exclusively for identity and age verification and anti-money laundering compliance. They are never used for marketing purposes.
1.3 Financial Transaction Data
When you make a deposit or withdrawal on the techck platform, we record the following financial data:
- The payment method used (e.g., bKash, Nagad, Rocket, Upay, bank transfer).
- The mobile number or bank account number associated with the payment method (we do not store full card numbers or banking credentials).
- Transaction reference numbers provided by the payment provider.
- Deposit and withdrawal amounts in BDT.
- Transaction timestamps (Bangladesh Standard Time, UTC+6).
1.4 Gaming Activity Data
We automatically record data about your gaming and betting activity on the techck platform. This includes:
- Games played, bet amounts, outcomes (wins and losses), and session timestamps.
- Sports betting selections, stake amounts, odds accepted, and settlement results.
- Bonus activations, wagering progress towards bonus requirements, and bonus expiry events.
- Use of responsible gaming tools, including deposit limits set, session time limits applied, and self-exclusion activations.
Gaming activity data is used to operate the platform correctly, to resolve disputes, to monitor for prohibited conduct (including collusion and bonus abuse), and to fulfil our responsible gaming obligations.
1.5 Technical and Device Data
When you access the techck platform, our servers and analytics systems automatically collect certain technical data about your device and connection:
- IP address and approximate geographic location (country and city level).
- Device type, operating system, and browser version.
- Screen resolution and device language settings.
- Pages visited, features used, clicks, and navigation paths within the platform.
- Session start and end times, total session duration, and frequency of visits.
This technical data is used to ensure the platform functions correctly across different devices, to detect and prevent fraud and account sharing, and to generate anonymised aggregate analytics about platform usage patterns.
1.6 Customer Support Communications
When you contact the techck support team via live chat or email, we retain a record of the communication, including the content of the messages, the date and time of the interaction, and any resolution steps taken. These records are used for quality assurance, dispute resolution, and training purposes, and are retained for 3 years following the date of the communication.
| Data Category | Source | Primary Purpose |
|---|---|---|
| Registration Data | Provided by player at sign-up | Account creation, identity verification, communications |
| KYC Documents | Uploaded by player on request | Age & identity verification, AML compliance |
| Financial Transaction Data | Generated during deposits/withdrawals | Payment processing, fraud prevention, AML |
| Gaming Activity Data | Generated automatically during play | Platform operation, dispute resolution, responsible gaming |
| Technical & Device Data | Collected automatically via server logs and cookies | Security, fraud detection, platform optimisation |
| Support Communications | Provided by player via chat/email | Dispute resolution, quality assurance, training |
How We Use Your Data
techck uses the personal data it collects for the following specific purposes. We process your data only where we have a legitimate and lawful basis to do so. For each purpose below, we have identified the applicable legal basis.
2.1 Account Management and Platform Operation
We use your registration data to create and maintain your techck account, to authenticate your identity when you log in, to process your deposits and withdrawals, to credit winnings and bonuses to your account, and to apply responsible gaming tools you have configured. This processing is necessary for the performance of the contract between you and techck.
2.2 Identity Verification and Age Confirmation
We use your KYC documentation to verify that you are who you claim to be and that you are at least 18 years of age. This processing is both a contractual necessity (you cannot hold a valid techck account without passing KYC) and a legal obligation. techck is required to maintain KYC procedures as part of its anti-money laundering and responsible gaming obligations.
2.3 Fraud Prevention and Security
We use technical data, gaming activity data, and financial transaction data to monitor for fraud, multi-accounting, account takeover attempts, collusion, bonus abuse, and money laundering. This processing is in techck's legitimate interest to protect the integrity of the platform and the safety of all registered players. Automated fraud detection systems may flag accounts for manual review by our security team, but no adverse account action is taken based solely on automated processing without human review.
2.4 Responsible Gaming Monitoring
We use your gaming activity data to monitor patterns that may indicate problem gambling behaviour. This includes tracking session frequency and duration, loss patterns, and deposit velocity relative to your configured limits. Where our monitoring systems identify patterns associated with harmful gambling, a member of our responsible gaming team may proactively reach out to you via your registered email or live chat. This processing is in your vital interest and is a core element of techck's responsible gaming commitment.
2.5 Customer Support
We use your account data, transaction history, and gaming activity records to respond accurately and efficiently to support requests. Support communications are retained to maintain a consistent service history and to resolve any future disputes relating to the same subject matter.
2.6 Legal Compliance
We are required to process and retain certain categories of your personal data to comply with applicable legal obligations, including anti-money laundering (AML) regulations, which require us to retain financial transaction records for a minimum of 5 years following account closure. We may also process your data in response to a lawful request from a court, regulator, or law enforcement authority.
2.7 Service Communications
We use your registered email address and mobile number to send you transactional communications that are essential to the operation of your account. These include: deposit confirmation notifications, withdrawal processing updates, KYC request notifications, bonus activation and expiry reminders, and security alerts (such as a notification of a login from an unrecognised device). These communications are not marketing messages and cannot be opted out of while your account is active, as they are necessary for the contractual relationship between you and techck.
2.8 Marketing Communications (Opt-In Only)
If you have given your explicit consent during registration or subsequently via your Account Settings, techck may send you promotional communications about new games, bonus offers, seasonal promotions (including Eid, Pohela Boishakh, and tournament-related offers such as BPL, T20 World Cup, and IPL), and platform updates. You may withdraw your marketing consent at any time by adjusting your notification preferences in Account Settings or by contacting support at [email protected]. Withdrawal of marketing consent will not affect the lawfulness of any processing carried out prior to withdrawal.
Data Sharing & Disclosure
techck does not sell your personal data to any third party. We may share your personal data with external parties only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.
3.1 Payment Processors
To process your deposits and withdrawals, techck shares the minimum necessary financial data with Bangladeshi payment service providers including bKash, Nagad, Rocket, Upay, and our partner banks (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank). These providers act as data processors on our behalf and are bound by their own data protection obligations and by contractual terms with techck that restrict their use of your data to payment processing purposes only.
3.2 Game Technology Providers
Games on the techck platform are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To deliver live casino and RNG (Random Number Generator) games, these providers' software is embedded in the techck platform. When you play a game, technical session data (including your anonymised player ID, game round IDs, and bet and result data) may be transmitted to the game provider's servers for game integrity and dispute resolution purposes. These providers do not receive your full name, email address, mobile number, or payment details.
3.3 Legal and Regulatory Authorities
techck may be required to disclose your personal data to courts, law enforcement agencies, financial intelligence units, or other regulatory authorities where we receive a lawful order, subpoena, or legal demand requiring such disclosure. In such cases, we will provide only the data specifically requested and will, where legally permitted to do so, notify you of the disclosure.
3.4 Fraud Prevention and AML Screening Services
techck uses third-party fraud prevention and identity verification services to screen accounts and transactions for fraudulent activity and potential money laundering. Your identity data and transaction data may be checked against these services' databases as part of our KYC and AML procedures. These services act as data processors and are contractually bound to use your data only for the screening purposes for which it is shared.
3.5 Business Transfers
In the event that techck undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, techck will endeavour to notify affected players by email prior to any transfer of personal data and will ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this Privacy Policy.
Cookies & Tracking Technologies
techck uses cookies and similar tracking technologies (including local storage and session storage) to operate the platform effectively, to maintain your login session, and to collect aggregate analytics about how the platform is used. This section explains what cookies we use, why we use them, and how you can control them.
4.1 What Are Cookies?
Cookies are small text files that a website places on your device when you visit it. They allow the website to recognise your device on subsequent visits, remember your preferences, and maintain your logged-in session. Cookies cannot execute code, carry viruses, or access other files on your device. They are a standard and widely used technology across virtually all commercial websites.
4.2 Categories of Cookies We Use
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember your account preferences, enable the deposit and withdrawal flow, and protect against cross-site request forgery (CSRF) attacks. Without these cookies, the platform cannot function. | No — essential for platform operation |
| Functional | Remember optional preferences such as your preferred game lobby view, language settings, and notification preferences so that you do not need to re-configure them on each visit. | Yes — via browser settings |
| Analytics | Collect anonymised, aggregate data about how players navigate and interact with the techck platform. Used to identify usability issues, measure feature adoption, and guide platform improvements. No personally identifiable information is included in analytics data. | Yes — via browser settings |
| Security / Fraud Detection | Fingerprint device characteristics to detect suspicious login patterns, account sharing, and automated bot activity. These cookies support our fraud prevention and responsible gaming systems. | No — essential for platform security |
4.3 Managing Your Cookie Preferences
You can control and manage cookies through your web browser settings. Most modern browsers allow you to view all cookies stored by websites, block specific cookies, clear all cookies on demand, and set rules for how future cookies should be handled. Please be aware that disabling functional or analytics cookies will not prevent you from using the techck platform, but it may mean that certain preference settings are not saved between sessions.
For guidance on managing cookies in your specific browser, please refer to the browser's official help documentation. Common browsers used by players in Bangladesh include Google Chrome, Mozilla Firefox, Microsoft Edge, Opera Mini, and Samsung Internet Browser — all of which provide accessible cookie management settings.
Please note that clearing cookies from your browser will log you out of your active techck session. You will need to log in again on your next visit. If you have enabled two-factor authentication on your account, you will also need to complete the OTP verification step on your next login after clearing cookies.
Data Retention
techck retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. The table below sets out the retention periods that apply to each category of personal data we collect.
| Data Category | Retention Period | Reason |
|---|---|---|
| Registration & Account Data | Duration of active account + 5 years post-closure | AML compliance; dispute resolution; re-registration screening |
| KYC / Identity Documents | Duration of active account + 5 years post-closure | Legal obligation under AML regulations |
| Financial Transaction Records | 5 years from transaction date | Legal obligation; audit trail; chargeback dispute resolution |
| Gaming Activity Logs | 3 years from date of activity | Dispute resolution; responsible gaming monitoring; fraud investigation |
| Technical & Device Data | 13 months from collection | Security monitoring; fraud detection; platform analytics |
| Support Communications | 3 years from date of communication | Quality assurance; dispute resolution; training |
| Marketing Consent Records | Duration of consent + 3 years post-withdrawal | Legal proof of consent; compliance with opt-out obligations |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in such a way that it can no longer be linked back to you as an individual. Anonymised aggregate data (for example, aggregate platform usage statistics that contain no personally identifiable information) may be retained indefinitely for business planning and product development purposes.
If you request deletion of your personal data before the end of the applicable retention period, techck will honour your request to the extent permitted by law. Where a legal obligation requires us to retain data beyond the deletion request, we will inform you of the specific legal basis for retention and the earliest date on which the data can be deleted. See Section 7 for further detail on your data rights.
Data Security
techck implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, disclosure, or alteration. While no online platform can offer an absolute guarantee of security, techck's security practices are designed to meet or exceed industry standards for online gaming platforms operating in the Bangladesh market.
6.1 Technical Security Measures
- SSL/TLS Encryption: All communications between your browser or mobile device and the techck platform are encrypted using TLS 1.2 or higher, ensuring that your personal data and payment information cannot be intercepted in transit.
- Password Hashing: Account passwords are stored using a one-way cryptographic hashing algorithm with a unique salt per account. Your plaintext password is never stored or logged anywhere in our systems.
- Two-Factor Authentication (2FA): techck offers OTP-based two-factor authentication via your registered mobile number to add an additional layer of protection to your account login. We strongly recommend enabling 2FA in your Account Settings.
- Database Encryption: Sensitive personal data fields (including identity document details and payment method identifiers) stored in our databases are encrypted at rest using AES-256 encryption.
- Firewall and Intrusion Detection: Our platform infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection and prevention systems (IDS/IPS) that monitor for abnormal network activity.
- Access Controls: Access to personal data within techck's internal systems is restricted on a strict need-to-know basis. All staff with access to personal data are bound by confidentiality obligations and receive regular data protection training.
6.2 Organisational Security Measures
- techck conducts regular internal security reviews and vulnerability assessments of the platform.
- All third-party service providers that process personal data on techck's behalf are subject to due diligence assessments prior to engagement and are contractually bound to maintain equivalent security standards.
- techck maintains an incident response plan that is activated in the event of a suspected personal data breach. In the event of a breach that poses a material risk to affected players, techck will notify the relevant individuals without undue delay.
6.3 Your Role in Account Security
While techck maintains extensive security measures on its side, the security of your account also depends on actions you take. We recommend that all registered players follow these practices:
- Use a strong, unique password for your techck account that is not used on any other website or service.
- Enable two-factor authentication (2FA) via your Account Settings.
- Never share your password, OTP codes, or any account credentials with any other person — including individuals claiming to be techck staff (our team will never ask for your password).
- Log out of your account after each session, particularly when using a shared or public device.
- Contact support immediately at [email protected] if you believe your account has been accessed without your authorisation.
Your Rights & Choices
As a registered player on the techck platform, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact our support team via live chat or by email at [email protected]. We respond to all valid data rights requests within 30 calendar days of receipt. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
Policy Updates & Contact
8.1 Updates to This Privacy Policy
techck reserves the right to update or revise this Privacy Policy at any time to reflect changes in applicable law, changes in our data processing activities, or improvements in our privacy practices. When we make material changes to this Privacy Policy, we will notify registered players by email to their registered address and by displaying a prominent notice on the techck platform for a period of at least 14 days before the changes take effect.
The "Last updated" date shown at the top of this document reflects the date on which this version of the Privacy Policy became effective. We recommend that you review this Privacy Policy periodically to remain informed about how we protect your personal data. Your continued use of the techck platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.
8.2 Contacting Us About Privacy
If you have any questions, concerns, or complaints about this Privacy Policy or about the way techck handles your personal data, we want to hear from you. Our support team handles all privacy-related enquiries with care and confidentiality. You can reach us through any of the following channels:
- Live Chat: Available directly on the techck platform, 24 hours a day, 7 days a week. This is the fastest way to reach a member of our team.
- Email: [email protected] — we aim to respond to all privacy-related email enquiries within 24 hours of receipt.
All formal privacy complaints will be acknowledged within 24 hours and fully investigated within 14 business days. If you are not satisfied with the outcome of our investigation, you may escalate your complaint to the relevant data protection authority in your jurisdiction.
8.3 Children and Minors
The techck platform is strictly intended for adults aged 18 and above. techck does not knowingly collect personal data from any person under the age of 18. If we become aware that personal data has been collected from a minor, we will immediately close the associated account, delete all related personal data, and retain only the minimum information required to prevent re-registration by the same individual. If you believe that a person under 18 has registered on the techck platform, please notify us immediately at [email protected] so that we can take prompt action.
8.4 Third-Party Websites
The techck platform may contain references to third-party payment providers (such as bKash and Nagad) whose own websites and applications are governed by their own separate privacy policies. techck is not responsible for the privacy practices of any third-party service, and we encourage you to review the privacy policies of any external service you use in connection with your techck account. This Privacy Policy applies solely to data collected and processed by techck through the techck.app platform.
Questions About Your Privacy? We Are Here 24/7
If anything in this Privacy Policy is unclear, or if you want to exercise any of your data rights, our English-language support team is available around the clock via live chat. You can also explore our Terms & Conditions, read our Responsible Gaming guidance, or return to the game library when you are ready to play. 18+ only. Please gamble responsibly.